Built for Businesses
That Can't Afford to
Stand Still

Information you provide directly: When you submit our contact form, request a consultation, or communicate with us, we collect your name, email address, phone number, company name, job title, and any details you include in your message.

Information collected automatically: When you visit our website, we may collect your IP address, browser type and version, operating system, referring URLs, pages visited, and timestamps of activity through server logs and analytics tools.

Communications data: If you correspond with us by email or phone, we retain records of that communication to provide consistent service and maintain accurate business records.

We use the information we collect for the following purposes:

• Responding to inquiries and consultation requests
• Providing, managing, and improving our IT management, cybersecurity, and AI automation services
• Sending service updates, security alerts, and administrative communications
• Sending marketing communications where you have opted in or where permitted by applicable law
• Analyzing website usage to improve functionality and user experience
• Complying with legal obligations and enforcing our agreements
• Protecting the security and integrity of our systems and services

We will never use your information for purposes incompatible with those disclosed at the time of collection without your prior consent.

For individuals located in the European Economic Area or United Kingdom, our legal bases for processing personal data are:

• Consent (Art. 6(1)(a)): Where you have given clear consent, such as subscribing to marketing communications.
• Contract (Art. 6(1)(b)): Where processing is necessary to fulfill a service agreement or respond to a pre-contractual request.
• Legal Obligation (Art. 6(1)(c)): Where processing is required to comply with applicable law.
• Legitimate Interests (Art. 6(1)(f)): Where we have a legitimate business interest, such as improving our website and preventing fraud, provided your rights are not overridden.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following circumstances:

• Service providers: Trusted vendors who assist us in operating our website and delivering services (e.g., hosting, CRM, email delivery, analytics). These providers are contractually bound to process data only on our instructions.
• Legal requirements: When disclosure is required by law, court order, subpoena, or governmental authority, or to protect our legal rights or the safety of others.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent website notice before your information becomes subject to a different privacy policy.
• With your consent: For any other purpose with your explicit consent.

We retain personal data only as long as necessary for the purposes described in this policy or as required by law. Specifically:

• Contact and inquiry records: Retained for up to 3 years from last interaction to support potential or ongoing business relationships.
• Client service records: Retained for the duration of the client relationship plus 7 years to comply with contractual and legal obligations.
• Marketing consent records: Retained for the duration of the subscription plus 5 years to demonstrate compliance.
• Website analytics: Aggregated data retained for up to 24 months; raw log data retained for up to 12 months.

When data is no longer needed, it is securely deleted or anonymized.

Depending on your location, you may have the following rights regarding your personal data. To exercise any right, contact us at privacy@facadepattern.com. We will respond within 30 days.

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data where it is no longer necessary or where you withdraw consent.
• Restriction: Request that we limit processing in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format (GDPR).
• Objection: Object to processing based on legitimate interests, including direct marketing.
• Withdraw Consent: Withdraw consent at any time without penalty. This does not affect prior lawful processing.
• CCPA (California): Right to know, delete, opt out of sale, and non-discrimination.

You have the right to lodge a complaint with your national data protection authority if you believe your rights have been violated.

Our website may use cookies and similar tracking technologies to improve functionality and analyze usage. Types of cookies we may use:

• Essential cookies: Necessary for the website to function properly. Cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with the site. We use privacy-respecting analytics tools that do not track individuals across sites.
• Marketing cookies: Used only with your explicit consent to measure the effectiveness of our communications.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. Where required by law (e.g., EU ePrivacy Directive), we obtain consent before placing non-essential cookies.

Facade Pattern LLC is based in the United States. If you are located outside the US, your personal data may be transferred to and processed in the United States. Where required by applicable law, we ensure appropriate safeguards are in place including Standard Contractual Clauses (SCCs) approved by the European Commission, UK International Data Transfer Agreements (IDTAs), or other lawful mechanisms.

We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission (TLS), access controls, regular security assessments, and employee training on data handling.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights, we will notify you and relevant authorities as required by applicable law.

Our services are directed at business professionals and are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us at privacy@facadepattern.com and we will delete it promptly.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When material changes are made, we will update the effective date and, where required by law, notify you by email or prominent website notice. Continued use of our website or services after notification constitutes acceptance of the updated policy.

For questions, concerns, or to exercise your data rights, please contact:

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Facade Pattern LLC ("Facade Pattern," "we," "our," or "us"), governing your access to and use of our website located at [www.facadepattern.com] (the "Site") and any managed IT services, cybersecurity services, or AI automation services we provide (collectively, the "Services").

By accessing our Site, submitting an inquiry, executing a service agreement, or otherwise engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

Facade Pattern LLC provides technology services to small and midsize businesses, including but not limited to:

• IT Management: Managed help desk, network monitoring, infrastructure management, cloud services, backup and disaster recovery, and vendor management.
• Cybersecurity: Threat detection and monitoring, endpoint protection, vulnerability assessments, security awareness training, incident response, and compliance advisory services.
• AI & Automation: Business process automation, AI tool integration, workflow design, and technology roadmap planning.

The specific scope, deliverables, service levels, and pricing for any engagement are defined in a separate Master Service Agreement (MSA) and/or Statement of Work (SOW) executed between Facade Pattern and the Client. In the event of conflict, the executed MSA/SOW takes precedence over these Terms.

Our Services are intended for business entities and professionals. By agreeing to these Terms, you represent that: (a) you are at least 18 years of age; (b) you have the legal authority to bind your organization to these Terms; and (c) your use of our Services does not violate any applicable laws or regulations in your jurisdiction.

All managed services, project engagements, and professional services are governed by a written service agreement signed by both parties. No verbal commitments, informal communications, or website content shall constitute a binding service commitment. Services commence only upon execution of a written agreement and receipt of any required initial payment.

Facade Pattern reserves the right to modify, suspend, or discontinue any service offering at any time with reasonable prior notice to existing clients under active agreements.

Fees for Services are set forth in the applicable service agreement or SOW. Unless otherwise specified:

• Monthly managed service fees are invoiced in advance and due within 15 days of invoice date.
• Project and professional services fees are invoiced per the payment schedule in the applicable SOW.
• Late payments are subject to interest at 1.5% per month (or the maximum permitted by law, whichever is less).
• Facade Pattern reserves the right to suspend Services for accounts more than 30 days past due after written notice.
• All fees are exclusive of applicable taxes, which are the Client's responsibility unless Facade Pattern is legally obligated to collect and remit.

You agree not to use our website or Services to:

• Violate any applicable local, state, national, or international laws or regulations
• Transmit, distribute, or store material that infringes intellectual property rights or contains unlawful content
• Engage in unauthorized access to computer systems, networks, or data
• Introduce malware, viruses, or other harmful code into any system
• Attempt to probe, scan, or test the vulnerability of any system without explicit written authorization
• Interfere with or disrupt the integrity or performance of our Services or third-party systems
• Misrepresent your identity or affiliation

Violation of these acceptable use provisions may result in immediate suspension or termination of Services without refund and may subject you to legal liability.

Facade Pattern's IP: All content on this Site, including text, graphics, logos, and software, and all proprietary tools, methodologies, templates, and processes developed by Facade Pattern, are and remain the sole property of Facade Pattern LLC. Nothing in these Terms grants you any license to use Facade Pattern's intellectual property except as expressly needed to receive the Services.

Client's IP: You retain all ownership rights to your data, systems, configurations, and pre-existing intellectual property. By engaging our Services, you grant Facade Pattern a limited, non-exclusive license to access and use your systems and data solely as necessary to deliver the contracted Services.

Work Product: Ownership of custom deliverables (e.g., custom-developed software, automation workflows) is specified in the applicable SOW. In the absence of specific terms, work product developed solely for a Client using Client data and credentials is owned by the Client upon full payment.

Each party agrees to hold the other's Confidential Information in strict confidence, using at least the same degree of care used to protect its own confidential information (no less than reasonable care). "Confidential Information" means non-public information designated as confidential or that a reasonable person would understand to be confidential given the context.

Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no breach of this agreement; (b) was rightfully known before disclosure; (c) is independently developed without use of confidential information; or (d) is required to be disclosed by law or court order, provided the disclosing party gives prompt prior written notice where legally permitted.

Confidentiality obligations survive termination of the service relationship for a period of three (3) years, or indefinitely for trade secrets.

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, FACADE PATTERN DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

FACADE PATTERN DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. CYBERSECURITY SERVICES REDUCE RISK BUT CANNOT GUARANTEE THAT SECURITY INCIDENTS WILL NOT OCCUR. THE CLIENT ACKNOWLEDGES THAT NO SECURITY SOLUTION IS ABSOLUTE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FACADE PATTERN LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES.

FACADE PATTERN'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO A SERVICE ENGAGEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO FACADE PATTERN IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such cases, Facade Pattern's liability is limited to the fullest extent permitted by applicable law.

You agree to indemnify, defend, and hold harmless Facade Pattern LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) your violation of any applicable law or third-party rights; (c) your use of the Services in a manner not authorized by Facade Pattern; or (d) any data or content you provide to Facade Pattern in connection with the Services.

These Terms remain in effect while you access our Site or engage our Services. Service agreements have specific terms set forth in the applicable MSA or SOW.

Either party may terminate a service agreement with written notice as specified in that agreement. Facade Pattern may terminate or suspend access to Services immediately and without prior notice if you: (a) materially breach these Terms and fail to cure within 10 days of written notice; (b) become insolvent or file for bankruptcy; or (c) engage in conduct that poses a security or legal risk to Facade Pattern or other clients.

Upon termination, your right to use the Services ceases. You remain liable for all fees incurred through the effective termination date. Sections 7 (IP), 8 (Confidentiality), 9 (Disclaimers), 10 (Liability), 11 (Indemnification), and 13 (Governing Law) survive termination.

These Terms are governed by and construed in accordance with the laws of the State of [Your State], without regard to conflict of law principles. Any dispute arising from these Terms or the Services that cannot be resolved informally shall be submitted to binding arbitration administered by JAMS under its Commercial Arbitration Rules, with proceedings conducted in [Your City, State]. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm. The parties waive the right to a jury trial and the right to participate in class action proceedings.

Facade Pattern reserves the right to modify these Terms at any time. When material changes are made, we will update the effective date and provide notice via email or a prominent notice on our Site at least 14 days before the changes take effect. Your continued use of our Site or Services after that date constitutes acceptance of the revised Terms. If you do not agree, you must cease using the Site and Services and notify us of your intent to terminate any active service agreements.

For questions regarding these Terms, please contact: